Service Operations Management

Mj Kaufmann

John Frearson

Hilke Schellmann

Michael C. Sturman , Robert C. Ford

David (Massey University , New Zealand) Gardiner , Hendrik (Cranfield School of Management , UK) Reefke

Cal (Southern Methodist University , USA) Jillson

Stefan Svenningson , Nadja Sorgarde

UK) Mitchell , Rick (Cranfield School of Management , Keith (Cranfield School of Management , UK) Goffin

Perry Timms

Rajneesh Narula , Simon Collinson , Amir Qamar , Alan Rugman

Timothy (Florida State University , USA) Kellison , Eric C. (Victoria University , Australia) Schwarz , Stacey A. (University of Southern Mississippi , USA) Hall , Simon (Sheffield Hallam University , UK) Shibli , Jay B. (Metropolitan State University of Denver , USA) Martyn